Term and Conditions

1. General Information

Wonder Toy Shop (“we”, “our”, “us”) operates the website ukgeneralhub.com, offering collectibles, toys, and merchandise from popular franchises including Marvel, Disney, Star Wars, and Pixar.

1.1 Target Audience

Our products cater to:

• Serious collectors of action figures and memorabilia
• Parents and gift buyers for young adventurers
• Fans of popular entertainment franchises
• Those seeking high-quality toys and collectibles

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse without an account, to make purchases you must:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Be at least 18 years old or have parental consent

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data
• Place fraudulent orders
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However:

• Minor variations may occur between product images and actual items
• Collector’s items may have slight manufacturing differences
• We reserve the right to correct errors in product information

3.2 Product Availability

All orders are subject to availability. For rare collectibles:

• We may limit quantities per customer
• Pre-orders may be available for upcoming releases
• We may cancel orders if items become unexpectedly unavailable

3.3 Non-Returnable Items

For hygiene and collector protection, we cannot accept returns on:

• Worn fancy dress costumes or those with removed tags
• Opened action figures (must be in original packaging)
• Personalized or custom-made items
• Food-related items from our Cooking & Dining collection

Note: This does not affect your statutory rights for faulty items.

4. Orders and Payments

4.1 Order Process

Placing an order involves:

1. Selecting items and adding to cart
2. Providing accurate shipping information
3. Choosing a payment method
4. Reviewing and confirming your order
5. Receiving an order confirmation email

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. You are responsible for:

• Any customs duties or import taxes for international orders
• Ensuring your payment method has sufficient funds

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and insurance up to £100
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

5.2 Delivery Times

Orders are processed within 1-2 business days (3 days during peak seasons). Delivery times are estimates and not guaranteed.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

1. Check your tracking information
2. Contact the shipping carrier
3. If unresolved, contact us at [email protected]

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items. To initiate a return:

1. Contact us at [email protected] within 15 days
2. Wait for approval and instructions
3. Return the item in original packaging with all accessories
4. Ship to: Wonder Toy Shop, 54 Corporation Rd, Cardiff, GB CF7S 4CS

6.2 Refund Process

Once we receive and inspect your return:

• Processing takes 3-5 business days
• Refunds are issued to your original payment method
• Original shipping costs are non-refundable (unless due to our error)

6.3 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us immediately at [email protected]
• Include photos of the damage/error and packaging
• We’ll arrange a replacement or refund

7. Intellectual Property

All content on this website (images, text, logos) is our property or used with permission. You agree not to:

• Reproduce, duplicate, or copy any content without permission
• Use our trademarks or product designs commercially
• Claim our products as your own creations

Products featuring licensed characters are sold under appropriate licensing agreements.

8. Liability Limitations

8.1 Product Use

Our products are intended for:

• Collectors (display purposes)
• Children under appropriate adult supervision (where applicable)

We’re not liable for:

• Injuries from improper use of products
• Damage caused by modifications to products

8.2 Website Use

We strive to keep our website available and accurate, but we’re not liable for:

• Temporary unavailability due to technical issues
• Errors or omissions in product information
• Losses resulting from reliance on website content

9. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these terms:

Email: [email protected]
Postal: Wonder Toy Shop, 54 Corporation Rd, Cardiff, GB CF7S 4CS