Welcome to Wonder Toy Shop’s magical shipping and returns guide! Whether you’re a serious collector or buying gifts for young adventurers, we want your experience to be as smooth as Spider-Man swinging through New York. Below you’ll find all the details about our shipping options, return process, and everything in between!
🚀 Shipping Information
Order Processing Time
Our team of elves works tirelessly to prepare your order for shipment within 1-2 business days after payment confirmation. During peak seasons (like before Christmas or major movie releases), processing may take up to 3 business days.
Shipping Methods & Delivery Times
We offer two shipping options to suit your needs:
1. Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking and insurance up to £100
2. Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking
🔄 Returns & Exchanges
We understand that even the mightiest collectors sometimes need to return an item (perhaps you accidentally ordered two Infinity Gauntlets?). Our returns policy is designed to be as heroic as Captain America’s shield – simple, reliable, and protecting your interests.
Our Returns Promise
We accept returns and exchanges for most items within 15 days of delivery. Your satisfaction is more important to us than Vibranium is to Wakanda!
🚨 Important Note: Non-Returnable Items
For the protection of all our collectors, we cannot accept returns on:
- Fancy Dress costumes that have been worn or had tags removed
- Opened action figures (must be in original packaging)
- Personalized or custom-made items
- Food-related items from our Cooking & Dining collection (for hygiene reasons)
Magical Return Process
Follow these steps smoother than Spider-Man swings through New York:
- Initiate Your Return: Contact our customer service fairies at [email protected] within 15 days of receiving your item. Use our template below to make it super easy!
- Wait for Approval: Our team will respond faster than Quicksilver (usually within 24 hours) with return instructions.
- Package Your Item: Return the item in its original packaging with all accessories, tags, and protective wrapping intact.
- Ship It Back: Send the package to our headquarters at:
Wonder Toy Shop
54 Corporation Rd,
Cardiff, GB CF7S 4CS - Track Your Return: Once received, we’ll process your return within 3-5 business days.
Return Request Template
Copy and paste this template into your email to make your return request as easy as child’s play:
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Original shipping costs are non-refundable, except in cases where the return is due to our error.
Exchanges
Want to exchange for a different collectible? No problem! The process is the same as returns, just specify in your request what you’d like instead. We’ll:
- Process your return once received
- Ship your new item with the same shipping method as your original order
- Contact you if there’s any price difference to settle
Damaged or Incorrect Items
If your item arrived looking like it survived a battle with Thanos:
- Contact us immediately at [email protected]
- Include photos of the damaged item and packaging
- We’ll arrange a replacement or refund faster than you can say “Excelsior!”
Still have questions? Our customer service team is ready to assist with the wisdom of Doctor Strange and the speed of The Flash! Contact us at [email protected].
May your collecting adventures always be joyful,
The Wonder Toy Shop Team ✨
“Protecting collectors’ rights since day one!”